Shipping policy

Effective Date: 19 August 2026

At True North Supply Co, we're committed to getting your order to you quickly and reliably, wherever you are. Below is a breakdown of how we handle shipping.

  1. Where We Ship

We currently ship to the following destinations:

  • United States
  • Canada
  • Australia
  • New Zealand
  • United Kingdom
  • European Union countries (e.g. Germany, France, Netherlands, Italy, Spain)
  • Singapore, Japan, South Korea, UAE

If you're outside these regions and wish to place an order, email us at contact@truenorthsupplyco.com before checkout and we'll let you know what we can do.

  1. Order Processing Times
  • Orders are processed within 1–3 business days
  • Orders are not processed on weekends or public holidays
  • You will receive a shipping confirmation email with tracking once your order is dispatched
  1. Estimated Shipping Times

Standard delivery estimates (after processing):

  • USA, Canada, Australia, New Zealand: 5-7 business days
  • UK & EU: 5-7 business days
  • Singapore, Japan, South Korea, UAE: 5-7 business days
  • Other regions: 10–15 business days

Delivery times are estimates only and may be affected by customs clearance, carrier delays, weather, or peak seasonal volume.

  1. Shipping Costs

Shipping is calculated at checkout based on your delivery address and the products in your cart.

We also run promotions such as:

  • Buy 1 Get 1 Free deals
  • Free shipping on selected offers

Any applicable discounts will be applied automatically at checkout.

  1. Split Shipments

Orders containing multiple items may arrive in more than one parcel, sometimes on different days. You'll receive separate tracking for each shipment where this happens.

  1. Tracking Your Order

A tracking number is emailed to you once your order ships. If you haven't received it within 5 business days of ordering, check your spam folder and then contact us at contact@truenorthsupplyco.com.

  1. Delayed or Missing Packages

If your order hasn't arrived within the estimated timeframe:

  • Check your tracking link for the latest carrier update
  • Allow a few extra days during peak seasons
  • Then contact us — we'll investigate with the carrier

If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.

  1. Incorrect Addresses

Please double-check your shipping address at checkout. We can only amend an address before an order is dispatched. Parcels returned to us due to an incorrect or incomplete address may incur a reshipping fee.

  1. Customs, Duties & Taxes

Customers are responsible for any customs fees, import duties, or other charges applicable in their country. These charges are set by your local authorities and are not included in the price you pay at checkout.

  1. Contact Us

Need help with a delivery? Reach us at contact@truenorthsupplyco.com and we'll get on it.

True North Supply Co
Email: contact@truenorthsupplyco.com
Website: www.truenorthsupplyco.com