Contact information

Have a question, need help with an order, or want advice on the right gear for your setup?

We're here to help.

Email Support

Reach us anytime at:
contact@truenorthsupplyco.com

We aim to respond within 1 business day — often much sooner.

Order Issues

If you're reaching out about an order, please include your order number in the subject line or message so we can help you faster. For damaged or incorrect items, attaching a photo speeds things up considerably.

Support Hours

We're online Monday to Friday, 9am–5pm AEST (Melbourne, Australia).

For US customers, that's roughly 6pm–2am ET the previous day — so if you email overnight, expect a reply by the time you're back at your desk. Weekend emails may take a little longer, but we'll always get back to you.

Common Questions

Our Shipping Policy and Refund Policy cover the most common questions about delivery times, tracking, returns and refunds.

Business Details

True North Supply Co
Melbourne, Australia 3000
Email: contact@truenorthsupplyco.com
Website: www.truenorthsupplyco.com

Every order matters to us, and we'll always do our best to make sure you're looked after.

— The True North Supply Co Team