Privacy policy
Effective Date: 19 August 2026
At True North Supply Co (www.truenorthsupplyco.com), your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information.
- Information We Collect
We collect information from you when you:
- Place an order on our site
- Subscribe to our newsletter or SMS list
- Contact us through forms or email
- Create a customer account
- Browse our website (via cookies and analytics tools)
Types of data collected may include:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely by our payment provider)
- IP address and browser/device information
- Order history and site activity
- How We Use Your Information
We use the information collected to:
- Fulfil and ship your orders
- Send order confirmations, shipping and delivery updates
- Respond to your customer service requests
- Send promotional emails or text messages (only if you opt in)
- Detect and prevent fraud
- Improve our website, products and user experience
We do not sell or rent your personal information to third parties.
- Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Understand how visitors use our site
- Improve functionality and performance
- Serve personalised content or advertising, including through platforms such as Meta and Google
You can choose to disable cookies in your browser settings, but this may affect site functionality.
- Payment Information
All transactions are processed through secure third-party payment gateways, including Shopify Payments, PayPal, Apple Pay, Google Pay and Shop Pay. Your full payment card details are never stored on or processed by our servers.
- Third-Party Services
We may use third-party tools — such as analytics providers, email and SMS platforms, advertising networks, and shipping and fulfilment partners — that collect data in accordance with their own privacy policies. These partners are only given access to the information necessary to perform their specific role, and are not permitted to use it for their own purposes.
- Data Security
We implement a range of security measures to protect your information, including encryption in transit, secure hosting through Shopify, and restricted internal access controls. No method of transmission over the internet is completely secure, but we take reasonable steps to protect the data we hold.
- Data Retention
We retain order and customer records for as long as necessary to fulfil the purposes described in this policy and to meet our legal, tax and accounting obligations. Marketing contact details are retained until you unsubscribe or ask us to delete them.
- Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your personal data (except where we are required to retain it for legal or operational reasons)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with your local privacy regulator if you believe we have mishandled your information
To make such a request, please contact us at contact@truenorthsupplyco.com. We will respond within a reasonable timeframe.
- Children's Privacy
Our website and products are not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
- Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated Effective Date.
- Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us:
True North Supply Co
Email: contact@truenorthsupplyco.com
Website: www.truenorthsupplyco.com